POLICIES

  • Service Area: We provide service in Chambersburg, Fayetteville, Scotland, Mont Alto, Green Village, Marion, and parts of Shippensburg & Waynesboro. Clients outside of our immediate service area will be charged an additional $5 per visit fee. 

  • Service Windows: All visits will have a two hour window within requested scheduled time (morning, midday, and evening). If your pet is crated or needing timed medication, their visit takes priority on our schedule.

  • Leashed Walks: For the safety of your dog and your sitter, we do not walk dogs off-leash under any circumstances. 

  • Pet Sitting Visits: To keep your dog happy, healthy, and safe while you're away, we require at least three visits per full day that you are away. Cats require a visit of at least once per day, but we can visit them more often if you would like. 

  • Outdoor Safety: For your dogs safety, we do not allow dogs to be loose outdoors unless they are contained by your fence, underground fence system, or tie-out. They will be on a leash at all times, otherwise.

  • Key Requirements: We require at least one key to your home while your pets are in our care. We do not allow a door to be left unlocked for safety and insurance purposes. 

  • Complimentary Consultation: The first meeting is complimentary. If a second consultation is requested for any reason, we would be happy to come by, and it will be charged at the regular visit rate. 

  • Additional Pets: Our pricing as listed covers up to five pets. Each pet after five will be an additional $2 per visit. 

  • Payments: Payments in full are required on or before the first day of service rendered. We accept cash, checks and all major credit cards via our website.

  • Holidays: A major holiday fee of $10 per day applies on Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, and Thanksgiving Day.

  • Late Payments/Returned Checks: We require all payments to be made prior to or on the date of your first service/departure. If your invoice is not paid within 7 days, a late fee of $15 will be charged, and every day thereafter a late fee of $5 will be charged. If your check is returned, a fee of $25 will apply in addition to any bank fees. 

  • Regular Phone Business Hours: 9am - 6pm Monday - Saturday | 9am - 12pm Sunday

  • Service Hours: 24 Hours, 7 Days

Our policies are subject to change without notice.

MAKING TAILS WAG SINCE 2010! 

BONDED & INSURED 

CERTIFIED IN PET FIRST AID & CPR

VIEW OUR SERVICE AREA >

POLICIES >

REGULAR PHONE BUSINESS HOURS:

MONDAY - SATURDAY 9AM - 6PM

SUNDAY 9AM - 12PM

SERVICE HOURS: 24 HOURS, 7 DAYS

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